SON’s TRAINING SERVICES DEPARTMENT EMPOWERS BUSINESSES WITH ISO 10002 COURSE
The Standards Organisation of Nigeria (SON) recently hosted a successful ISO 10002/2018 – Customer Satisfaction and Complaint Handling course, where participants from the United Bank of Africa (UBA) and Dele Pharmaceutical Group (HMA Medical Fluids) gained invaluable insights into effective complaint management practices.
Throughout the training, participants engaged in discussions and practical exercises emphasizing the importance of transforming complaints into opportunities. They learned strategies for building stronger customer relationships and driving continuous improvement within their organizations.
The ISO 10002 training program offers a range of benefits that can transform how organizations handle customer complaints. Participants learn how to enhance customer satisfaction, improve their organizational reputation, and significantly reduce negative impacts on branding. As businesses increasingly prioritize exceptional customer service, SON’s training programs emerge as vital resources for professional development in effective complaint management.
Organizations looking to elevate their customer service standards and refine their complaint management strategies are encouraged to contact SON’s Training Services Department for details on upcoming ISO 10002 courses. Investing in training today can pave the way for a more customer-centric future!
