Union Bank CEO, Emeka Emuwa receiving the QMS Certificate from Engr. Mrs. Oluremi Ayeni, Director, MSC flanked by Executive Director, Science and Technology, Nat Ude (3rd from left) and SON Management System Auditors

Union Bank of Nigeria Plc has attained certification to the ISO 9001:2015 Quality Management System Standards by the Standards Organisation of Nigeria (SON).

Presenting the award at a ceremony in Lagos, the Director General, SON Mr. Osita Aboloma commended the Bank for its commitment in joining the league of financial institutions in Nigeria that consistently provide their customers with quality services in line with the requirements of the internationally acclaimed standard.

Represented by the Director, Management System Certification, Engr. Oluremi Ayeni, the SON Chief Executive acknowledged the banks ambition hinged on successful delivery against six strategic pillars, namely, quality customer experience, client base, talent, banking platform, professional standards and earnings with a view to helping individuals, families and businesses to grow financially.

He posited that a well-functioning financial sector is a necessary condition for the economic growth of any Nation and re-emphasised the role of the banking sector in the quality service delivery as drivers of the economy.

Mr. Aboloma stated that Union Bank has demonstrated its preparedness for a competitive banking sector by taking steps to put in place a quality management system which culminated in the certification.

According to him “The ISO 9001:2015 Quality Management System approach now provides you a robust, globally recognized and acceptable solution to address the challenges associated with consistently meeting requirements and addressing future needs and expectations of your customers in an increasingly dynamic banking and business environment. This achievement is a demonstration of your management systems conformity to internationally acceptable standard requirements with focus on continual improvement”.

He stated that the milestone achievement in the pursuit of quality products and service delivery in the Banking Industry is commendable and worthy of emulation by other banks and financial institutions that desire excellence.

Mr. Aboloma then made a clarion call to all other private and public organizations that are yet to embark on the journey of excellence to embrace the ISO management system approach, for its unquantifiable benefits.

Responding, the Chief Executive Officer, Mr. Emeka Emuwa commended the hard work, focus, commitment and dedication of the Bank’s work force to attaining another milestone after the bank’s earlier certification to the International Business Continuity Management Systems Standards (ISO 22301:2012

He assured the SON of the Bank’s commitment to continual improvement, promising that the certification will be jealously guarded by the management and staff.

“This certification process has helped us measure and improve on a number of core business processes that will ultimately ensure improved business performance. Achieving this feat is a strong validation of our adherence to global best practices as we strive collectively to provide simpler, smarter products and services to our valued customers.” he said.

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