SON MSC SEEKS CLIENTS’ FEEDBACK FOR CONTINUAL IMPROVEMENT – FLAUNTS CREDENTIALS ON QUALITY SERVICE DELIVERY

                                   Participants at the PH Forum in a group photograph with SON MSC Officials

The Standards Organisation of Nigeria (SON) Management Systems Certification Service has enjoined its current and potential clients to provide objective assessment of its service delivery to enable promotion of continual improvement in its service delivery in the Nation’s interest.

Director General, SON, Osita Aboloma Esq. made the call during Clients’ Forums held by the SON MSC in Port Harcourt, Rivers State and the Civic Centre, Victoria Island, Lagos.

Speaking through the Director, SON MSC, Engr. Felix Nyado, the SON Chief Executive enumerated the objectives of the Clients’ forums scheduled for Port Harcourt, Lagos and Abuja as opportunity to receive undiluted feedback on the performance of the SON Management Systems Certification Services for improvement in its service delivery to customers and other stakeholders.

Aboloma expresses appreciation to current clients of SON MSC for believing in its ability to deliver management systems certification services of globally acceptable standards.

According to him “We do not take your patronage of our management systems certification services for granted, thus we have continually updated our processes to meet with current expectations of our assessors (Accreditation firm), you our clients and those of the International Accreditation Forum (IAF)”.

A cross section of participants at the Lagos Forum

He disclosed that the SON MSC Department commenced certification in 1994 with one client, but has evolved over the years, certifying 426 companies to various Management Systems Standards, including the Quality Management System (QMS), Environmental Management System (EMS), Food Safety Management System (FMS) and the Occupational Health and Safety Management System (OHSMS).

The SON Chief Executive stated that SON has obtained international accreditation for certification of processes to the four Management Systems Standards while also continuing to develop additional competencies in other Management Standards. According to him “these are varying testaments to the fact that the SON MSC Service is evolving to meet the needs of the Nation in providing local content and saving scarce foreign exchange from such services hitherto obtained from foreign certification firms”

He stated further, “As a standardization body involved in Conformity Assessment (CAB), we have continued to ensure that our certification processes and schemes are in line with the requirements and guidelines set out by the IAF and Conformity Assessment Committee (CASCO) of the International Organisation for Standardisation (ISO). We have demonstrated this competence by having our certification accredited by the National Accreditation Board for Certification Bodies (NABCD), India”, he stressed.

Aboloma said SON MSC Services prides itself as the biggest Management Systems Certification Body in Africa today, with the largest number of certified, competent and experienced lead auditors and auditors by a CAB, well-resourced and delivering quality assured services.

“We observe absolute confidentiality of information, a transparent complaint handling and appeal procedure, dispute resolution according to local laws; adherence to high ethical standards based on integrity, trust and honesty; as well as a stringent data protection policy on our clients” he added.

Highlights of the events were paper presentations on:

“Management System Standards Structure and SON Training Services” by Engr. Timothy Abner, Head, SON Training Services.

“Accreditation and IAF guidelines” by Mrs. Amina Abba Haliru

“European Accreditation (EA) Codes, Transition, Audit Cycle and Proper Use of Logo” & “Audit Charges, Non-Compliance Resolution, Complaints and Appeal, by Mr. Richard Adewumi, Deputy Director MSC Services.

The forums in Port Harcourt and Lagos were attended by over 400 Clients and prospects, many of whom expressed delight at SON MSC’s performance and the quality of its input into their various management systems. According to them, SON MSC has impacted positively on their organization’s service delivery, revenue, reduction in waste and created increased competitiveness for the export of their products and services.

L-R Engr. Fred Akingbesote, DD, MANCAP; Engr. Felix Nyado, Director, MSC, Mr. Kabir Yusuf, Director, DG’s Office; Engr. Timothy Abner, Head, SON Training Services and Mrs. Amina Abbah Haliru, Principal Standards Officer, MSC at the Lagos Forum.

 



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