PERCEPTION IS REALITY – ISOQAR QMS AUDITOR

Mr. Joseph Stephens, ISOQAR Auditors Team Leader addressing SON Management Team during the closing meeting at SON Corporate HQ, Abuja

The perception of Standards Organisation of Nigeria (SON) by its Stakeholders is the reality of the organisation’s true worth and is shaped by seeming intangibles.

Mr. Joseph Stephens, team leader of the ISOQAR, International Quality Management Systems (QMS) Auditors made this assertion at the closing meeting of the 2018 revalidation and transition audit of the Standards Organisation of Nigeria at the Corporate Headquarters Abuja.

According to him, perception makes or mars the outlook of an individual or institutions, thus requiring that great attention be paid to all issues that can shape the perception of stakeholders from regular two way communication with internal and external stakeholders, provision of a conducive work environment, good customer relations to such issues as good sanitation facilities and directional signs within the organisation’s premises nationwide.

The ISOQUAR Lead Auditor commended SON management for the tremendous improvement observed in its internal and external communication machinery in the last one year, particularly the watts app forums for interactions among departments and state offices as well as the Headquarters.

Others according to him, include the interactive website, publications and broadcasts on social media platforms, regular publication in national newspapers and the weekly radio and television programmes to inform and educate the public on the organisation’s activities.

Mr. Stephens also applauded the deliberate efforts at grooming younger officers within the organization, the establishment of the Ogba laboratories complex, call centres for enquiry and complaints handling, implementation of electronic initiatives like e-product registration, e-mancap and e-payment at ports and border operations.

Areas of improvement identified by the ISOQAR Auditors include, inadequate standards at the State Offices, delay in issuance of laboratory results, inadequate financial resources and operational vehicles in some departments.

He expressed overall satisfaction with SON quality management system, particularly the cooperation of the staff in providing necessary information during the audit exercise and urged the Management to work hard on the identified areas of improvement.

Responding on behalf of the Director General, Barr. Richard Agu, the Management Representative on the SON QMS thanked the ISOQAR representatives for their auditing approach which focused on value addition to the organization’s system.

He alluded to a commitment to promote greater communication within the organization as well as with stakeholders and assured the international Auditors that the SON Management remains resilient in tackling inadequate resources through provisions in the 2018 budget proposals.

He further assured them of SON’s commitment to positive perception of the organization by Nigerians through increased tempo of sensitization activities.

The audit exercise was conducted at the Lagos Operational Office Lekki, Ogba Laboratory Complex, Lagos State Offices 1, 11, and 111 as well as the FCT State office before Corporate Headquarters in Abuja.



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